Politique de remboursement
- Return policy
If you return a Product to Goodiebox after you have exercised your right to withdraw, you will be refunded the amount paid for such a Product immediately, and not later than fourteen (14) days from the date on which we have received the Product back. As mentioned above, you might bear the costs of sending back the Product.
If you return a Product for another valid reason (e.g., if you believe that the Product is defective), we will examine the returned Product, and notify you (by email or any other available means), within a reasonable period of time, with the details of your repayment. Usually, we will issue a refund as soon as possible and not later than fourteen (14) days from the date on which we were informed that your purchase must be canceled, including all shipping costs and reasonable costs that you incurred in returning the Product to us.
In any case, to be eligible for this return policy and get a chance to be refunded, you shall absolutely contact our Team Happiness at hello@goodiebox.XX, and follow the steps as indicated. No refund will be possible if you did not follow our process and that we cannot check the status of the returned product. Furthermore, you will not be able to claim a lost item to charge the payment back to your bank account if you did not claim that the product was lost on our end before. This means that any unfair chargeback might be followed by an action in recovery, from us directly or via a debt collection agency).