Refund policy

Return and Refund Policy

This Return and Refund Policy explains how returns, refunds, the right of withdrawal, and defective, damaged, or incorrect products are handled by Goodiebox.

Right of Withdrawal

If you are a consumer and you have purchased a product from Goodiebox online, you have the right to withdraw from your purchase within 14 days without giving any reason, unless an exception applies.

The withdrawal period is 14 days from the day you receive your order. If your order is delivered in several separate shipments, the withdrawal period runs from the day you receive the last product.

To exercise your right of withdrawal, you must inform us clearly within the 14-day period that you wish to withdraw from your purchase.

You can do this by using the Right of Withdrawal button or form on our website, or by contacting our Team Happiness through the contact options available on our website.

If you use our electronic Right of Withdrawal function, we will send you a confirmation by email that we have received your withdrawal request.

Using our Right of Withdrawal function helps us process your request faster, but it does not affect your statutory rights.

Returning products after withdrawal

After informing us that you wish to withdraw, you must return the products to us without unnecessary delay and no later than 14 days after you have informed us of your decision to withdraw.

You are responsible for the direct cost of returning the products, unless otherwise stated or required by law.

You are responsible for the products until they have been returned to us. You must be able to document that the products have been returned, for example by keeping your return receipt or using a tracked shipping method.

Condition of returned products

You may open the shipping parcel to inspect your order.

For sealed beauty, personal care, or hygiene products, the right of withdrawal may lapse if the individual product seal or protective packaging has been broken after delivery and the product is no longer suitable for return for health protection or hygiene reasons.

Products should be returned unused, unopened where required for hygiene reasons, and in a condition that allows us to assess the return.

You may be liable for any loss in value of the products if the loss is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

Personalised or customised products

Products that are made to your specifications or clearly personalised may be excluded from the right of withdrawal, where permitted by law.

This may apply to certain customised BYOB orders. If an order is excluded from the right of withdrawal, this will be assessed based on the specific order and applicable law.

Refunds after withdrawal

If you withdraw from your purchase, we will refund the payments we received from you for the products covered by your withdrawal.

If you withdraw from your full order, we will also refund the standard delivery cost for the original delivery. We do not refund extra delivery costs if you chose a more expensive delivery method than the least expensive standard delivery option offered by us.

If you withdraw from only part of your order, we will refund the payments we received from you for the products covered by your withdrawal. Original delivery costs are only refunded where required by law.

You are responsible for the direct cost of returning the products to us, unless otherwise stated or required by law.

We will make the refund without unnecessary delay and no later than 14 days from the day we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned products, or until you have provided sufficient evidence that you have returned the products, whichever happens first.

Once we receive the returned products, we may inspect their condition. If the products have been handled beyond what is necessary, have lost value, have been opened or used where this affects the right of withdrawal, or are excluded from return for health protection or hygiene reasons, we may reduce or refuse the refund where permitted by law.

The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not be charged any fee for the refund.

Defective, damaged, or incorrect products

If you believe that a product is defective, damaged, incorrect, or not as described, please contact our Team Happiness through the contact options available on our website as soon as possible.

Defective, damaged, or incorrect products are handled separately from the right of withdrawal.

We will examine the issue and inform you about the next steps within a reasonable time. If the product is defective or non-conforming, we will handle the matter in accordance with your statutory consumer rights.

If we ask you to return a defective, damaged, or incorrect product, Goodiebox will cover the reasonable return costs where required by law.

Your statutory rights for defective or non-conforming products are not affected by this Return and Refund Policy.

Important note

Nothing in this Return and Refund Policy limits the statutory rights you have as a consumer.