Legal notice

Goodiebox - Terms & Conditions

Who we are: We are Goodiebox ApS., a company registered in Artillerivej 86, 5th floor, 2300 Copenhagen, Denmark, CVR no. 34 08 72 88 (together with our subsidiaries, parent, or sister companies, “Goodiebox”, “we”, “us”, “our”).

What are these terms: Depending on your location, you will land on different subdomains of our website or web shop, all operated by Goodiebox and referred to as our “Website” or “Goodiebox webshops”. These Terms and Conditions (the “Terms”) apply to any interaction we may have; if you access and use our Website, if you subscribe to one of our services, or when you purchase a product (together, our “Subscriptions” or “Products”). These Terms and any applicable privacy policies, additional terms, or updates, constitute your agreement with Goodiebox.

Please take a moment: Before submitting an order, you acknowledge that you have read, understood and agreed to be bound and abide by these Terms. Should you have any questions, you can always contact us at hello@goodiebox.XX , or by phone at XXX. It is important that you understand these Terms as they intend to protect you, as a consumer. If you do not agree to these Terms, you should not use or access our Website, nor order our Subscriptions or Products.

Changes to the Terms: You are bound by the conditions that apply at the time you place your order from Goodiebox. Sometimes we may modify our Terms to reflect any changes to our Subscriptions, Products, and offerings. In this case, we may post the update directly on our Website, unless such a change is material or significant. In this case, we will inform you in advance and you will have fourteen (14) days from the moment we sent you the notification to object by email. Kindly note that the Terms will never change retroactively unless you agreed to it.

 

1. Agreement formation and frequency

You can only order a Subscription or a Product  if you are 18 years old or older. As a registered user (a “member”) you are only entitled to have one account with Goodiebox (whereas you can have multiple subscriptions linked to the same member account) , and we reserve the right to detect and investigate should we suspect that you have multiple accounts, ultimately leading to a suspension as necessary. Once you have ordered a Subscription or a Product, we will confirm the transaction by sending you a confirmation message to the email address you provided. The agreement between you and us only starts after we have sent you the confirmation email, or when the Product has been delivered to you. The confirmation of receipt of the order that immediately follows your order does not constitute an acceptance of the contract from us, and the presentation of Products is not a legally binding offer, but a non-binding online catalog. By completing the order, you are placing a binding order for the Product(s) you wish to purchase. It is Goodiebox’ sole responsibility and at its sole discretion to accept entering into an agreement with you. All descriptions, images, references, features, content, specifications, products, and price of Products described on the Website are subject to change at any time and without notice (products available in the Goodiebox webshops are subject to the stocks and our agreements with the brands we work with). Therefore, the inclusion of any products does not imply or warrant that these products will be available at all times.

Depending on your location, we may offer different products and services. Thus, you should ensure you have landed on the correct subdomain of our Website, and you are not allowed to use a VPN or any other means to land on a different country page (e.g., if you live in Denmark, you should not try to place an order from our Belgian webpage and, for logistics reasons, we may cancel your order even after you received a confirmation email).

1. Price and payment

With the exception of obvious typographical errors, the prices stated on the Website include VAT and apply at all times. Kindly note that in case of VAT changes between the moment you have placed your order, and the moment we supply the Product including the subscription-based products, we will adjust the rate of VAT, unless you have paid in full before the rate change entered into effect.

In case of a Subscription price change, we would inform you and you would have fourteen (14) days from the moment you receive the notification by email to object. Your objection would then result in your Subscription being terminated unless you have paid in full (e.g., for prepaid subscriptions or for subscriptions with commitment, the subscription would end at the end of the fixed period). Goodiebox will not be held responsible in case a member did not provide their accurate details and, by way of consequence, did not receive prior notification. Members are responsible for checking all their inbox folders, and Goodiebox can not be held responsible if the notification lands in  the spam.

The Subscriptions usually consist of a regular payment fee (the “Regular Payment Schedule fee“), such as for example a monthly or quarterly fee. When you subscribe, you agree to pay such a Regular Payment Schedule fee, up until the agreement is terminated, either by you if you cancel your Subscription, or by us upon our sole discretion and unless you have subscribed to a fixed-term offer with upfront payment (when available). The first payment is due immediately upon your Subscription, and the subsequent periodic subscription fees are due upon the Regular Payment Schedule as described at the moment you placed your order or within the confirmation email we will send you straight after your subscribed. This means that depending on the moment you subscribe and the type of subscription you have chosen, you may have two payments during the first calendar month (your first payment immediately due at subscription to receive the box of the current month if not sold out, and then a second payment under the Regular Payment Schedule for the box of the next month). For any fixed-term subscriptions or any redeemed gift cards, note that if the Subscription is not terminated in time, it will be automatically extended for the same duration.

In case your payment has been captured but you did not receive the purchased Product within a reasonable delay (within two weeks from captured payment), we encourage you to contact our Team Happiness by email to check the status of your order.

In case your Subscription is not accepted, no fee will be withdrawn from you.

When subscribing or redeeming a gift card, you are required to choose a payment method, and you may be redirected to the webpage of the payment service provider. Goodiebox is not responsible for the terms of these third party providers, and you agree that Goodiebox charges your Regular Payment Schedule fees using this chosen payment method, without further approval, unless and until you change your preferred payment method directly via your member account - no later than one (1) day before the capture date.

If for any reason your payment is not processed successfully, we reserve the right to retry the payment on a daily basis and until the next billable Regular Payment Schedule fee, or send you a payment link directly.

Suspension for non-payment: if we are not able to capture the amount you have to pay after several attempts, we may decide to suspend supply of the Product until you have paid the outstanding amount, or terminate the agreement with you. Kindly note that any suspension for non-payment or any failure or delays in exercising our rights and remedies under these Terms regarding your non-payment does not constitute a waiver of our rights or remedies and shall not prevent or restrict the further exercise of such a right or any other right or remedy by us. Goodiebox reserves the right to further investigate and take actions in case members unlawfully charge back the amount of their Subscription or purchased Product, while they received their order as per these Terms, and did not return it as per the return policy. Goodiebox may use third-party service providers (i.e. debt collection agencies) to recover any unpaid and/or due invoices.

We may offer payments with gift cards. Promotions, offers and discounts cannot apply retroactively, and cannot be combined with existing discounts or price promotions. Your Subscription price might be impacted by any Product/Subscription combination you may have activated. Thus, if you change your Subscription portfolio and thus do not meet the conditions to benefit from a specific promotion, offer or discount anymore, we reserve the right to charge you a different monthly price. For example, if we offered you a discount for the Crush Box because you were a member with an active subscription, we may decide that you should pay the full amount for the Crush Box if you decide to pause your Subscription. We will always do our best to inform you prior the change.

If you are a member with an active subscription, you may have a credit balance of loyalty points (the “Goodiepoints”). We reserve the right, at our sole discretion, to exchange your Goodiepoints into a voucher to purchase a Product. When available, the necessary amount of Goodiepoints to purchase a Product will be indicated on our Website, together with all the necessary information to redeem the voucher. Vouchers cannot be exchanged into money; although this is part of a member loyalty program, you acknowledge and agree that vouchers cannot and will not be considered as a “non-free electronic service” and will not give rise to any payout. Goodiebox furthermore reserves the right to cancel its Goodiepoints loyalty-program at any time.

1. Delivery time

When purchasing a single Product on our Goodiebox webshops, delivery is estimated within 2-5 weekdays from the payment, unless communicated differently on the Website or in your order confirmation.

When subscribing to an offer, your first box will be sent within five (5) working days from your first payment date, unless communicated differently on our Website (and pending stocks). An exception could be, for example, Crush boxes that might be sent on a specific date or as communicated when placing the order. 

Kindly note that we will not be held responsible if you provided us with wrong or incomplete shipping information, or if you failed to collect your order from the delivery address you have chosen. You cannot and should not change your delivery address after payment of your Subscription was captured or until your ordered Product has been delivered and, in the event of an unsuccessful delivery due to such a failure and/or if we have to send you the order again, we reserve the right to charge an additional reasonable sum to compensate for any extra costs in logistics. We encourage you to reach out immediately to our customer support in case of an issue with your delivery details, but we will not be held responsible for late delivery due to incorrect or incomplete information. Goodiebox responsibility ends when the order has been delivered at the indicated address; it is then your responsibility to collect it properly.

In case of delays that are beyond our control, we will contact you as soon as possible to inform you and, should this delay become substantial (although not caused by us but by an external event), we reserve the right to cancel your order and refund any payment you may have made in this regard. During your Subscription, if a box is sold out, and therefore not available anymore, we reserve the right to substitute it and, when it is not possible, not to deliver it. In the latest case, undue payment will be refunded.

1. Goodiepoints

Goodiepoints might be credited, at our sole discretion, when you complete an action (such as, for example, writing a product review or inviting friends to join Goodiebox). These points can be used for a number of things, including but not limited to, purchasing Products , when  available. The Goodiepoints are allocated to your account and are nominative, not transferable, non exchangeable. The Goodiepoints are made available for a period of 12 months, and the balance expires should it remain unchanged after such a period. You can check your balance at any time via your member account. Goodiebox may amend its Goodiepoints program at any time and at its sole discretion, and will inform you in advance if deemed necessary. By cancelling your Subscription and, therefore, not having any subscription associated with your member account, all your outstanding Goodiepoints (if any) will expire.

1. Happy Invite

The Happy Invite link is a personal link that is intended to be sent by members to introduce Goodiebox to their family, friends, acquaintances, colleagues and other people in their vicinity. In other words, it allows members to share discount codes to their network, via their own communication channels to attract new members in exchange for some benefits such as receiving Goodiepoints. In no cases should it be used for commercial purposes and/or in any other context than originally intended by Goodiebox. It is therefore not permitted to use the brand name “Goodiebox'' in URL combinations in order to attract visitors who sign up using the above Goodiebox discount code. When the Happy Invite link is used to activate a new subscription, the member who sent such a link may receive Goodiepoints or any other announced benefits, while the new member receives a promotion. Goodiebox reserves the right to limit each member to 12 successful invitations to the Happy Invite promotion, and Goodiebox reserves the right to change this maximum number of successful invitations at any time and at its sole discretion (and therefore is not bound by these Terms). After the applicable limit is reached, the member is still able to introduce Goodiebox to their family, friends, acquaintances, colleagues and other people in the vicinity, but it will not give rise to additional Goodiepoints and/or other announced benefits (it will however give rise to the promotion as applicable for the new member). Any kind of alleged manipulation of the system (such as, for example, by means of a falsified IP address, the use of a falsified identity or an automated system) will result in withdrawal of the granted Goodiepoints and/or other announced benefits, and termination of such member’s account. Note that Happy Invite promotions, links and discount codes may only be used once per physical person (and not once per account created). Goodiebox reserves the right to withdraw the Goodiepoints and/or other announced benefits obtained wrongfully (e.g., in case the same person used different links and/or discount codes by creating several accounts). Goodiebox furthermore reserves the right to block an account or a transaction, and check the identity of the person who has shown alleged behavior outside of the intended use as described here in the Terms. If you believe that Goodiebox made a mistake by blocking your account or transaction, please contact us immediately and we will check your account with you.

 

1. Goodiebox webshops

These Terms apply to all Products available in the Goodiebox webshops. All descriptions, images, references, features, content, specifications, products, and price of Products described on the Website and, especially, in the Goodiebox webshops, are subject to change at any time and without notice (products available in the Goodiebox webshops are subject to the stocks and our agreements with the brands we work with). Therefore, the inclusion of any products does not imply or warrant that these products will be available at all times. The products in the Goodiebox webshops can have both a 'regular' price and a 'member' price. The member price applies to members who have an active Subscription. Goodiebox reserves the right to limit the amount of products purchased by a member, such as for example  the ‘Classics by Goodiebox’ that can be limited to ten. These Limited Editions have a limited stock, and are available while stocks last; Goodiebox cannot be held liable in case the Limited Editions are not available anymore and delivery therefore impossible.

 

1. Swap community and online platforms

Goodiebox sometimes owns and/or manages social media pages, such as on Facebook with the Community exchange groups (the “Goodiebox Exchange Community” pages), Instagram or Tiktok. Goodiebox reserves the right to reject messages that violate published guidelines and to remove and/or block users in case of inappropriate behavior. Participation in the Goodiebox Exchange Community Facebook page is entirely at the member’s own risk, and we are not liable for any actions and/or exchanges that take place in these pages. We furthermore encourage everyone to read the terms of use of each specific online platform before starting using it. Although Goodiebox has no obligation to monitor the content posted, it may do so, from time to time. Thus, we reserve the right to remove, at our sole discretion, any content for any reason. Goodiebox will, under no circumstances, be held responsible in any way for any content or materials of any third parties, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any such content. Goodiebox does not endorse, support, represent or guarantee the completeness, trueness, accuracy, or reliability of any such content, nor endorse any opinion expressed therein. We specifically prohibit the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. In addition, we specifically prohibit the systematic partial/total resell of ordered Products for commercial purposes. The Goodiebox Exchange Community pages cannot be associated with an online shopping platform used by members for systematic reselling of products, and Goodiebox prevents the members from subscribing to an offer with the intent to make profits out of it. Goodiebox reserves the right to monitor and cancel the Subscription in case it suspects such a behavior. 

1. Use of our Website

As a Goodiebox member or customer, you agree that any content, materials, text, images, videos, graphics, trademarks, logos, music, software, the design of the Products, and any other elements available on the Website or delivered to you are the property of Goodiebox or its licensors, affiliates, partners, and are protected by copyrights and trademarks rights, and/or other intellectual property or proprietary rights and laws. You therefore acknowledge and agree to use the Website for your personal and non-commercial use only. This means that you acknowledge and agree not to sell, license, distribute, copy, reproduce, transmit, publish, adapt, edit, modify or create derivative works from any content or materials on the Website. Goodiebox grants you a personal, limited, non-transferrable, non-exclusive license to access and use the Website. Goodiebox reserves the right, in its sole discretion and without notice to you, to revise the products and services available on the Website, and to change, suspend or discontinue any aspect of the Website. Goodiebox will not be liable to you or to any third party for doing so, and it may also limit the use of the Website or restrict your access (partially or entirely) without notice or penalty. You are responsible for the content you upload or post on this Website, and Goodiebox advises that you also read the Privacy Policy before continuing. Please always bear in mind that you cannot use any part of Goodiebox copyrighted material for commercial purposes without obtaining a license from Goodiebox or its licensors, affiliates, and/or partners.

At Goodiebox we value your engagement. Your ratings help improve our products and services and, thus, your customer/member experience. When providing us with reviews, please bear in mind the following:

• you grant Goodiebox a perpetual, irrevocable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any material you provide does not include anything (including but not limited to, text, images, music or videos) to which you do not have the full right to grant us the license as specified above;
• you further represent, warrant and covenant that any materials you provide will not contain libelous or otherwise unlawful, abusive, or obscene material. Goodiebox will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you;
• all reviews are subject to these Terms, together with the Privacy Policy regarding the processing of your personal information for this purpose.

Online media content: same as above applies to your comments and reactions on our social media platforms and community pages, as well as for content you tag us in (e.g. if you identify us on an online media post). When providing us with some content on our various pages, or identifying us on some content, you hereby grant us and our related companies, agents, licensees, sublicensees, contractors, successors, legal representatives, assignees, and third party service providers, their respective retail partners, marketing or public relations agencies, and other affiliates (together, the “Licensed Parties”), a worldwide, perpetual, irrevocable, royalty-free, and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials, in any manner determined in the Licensed Parties’ sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional emails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known, with no obligation to you whatsoever. In addition, subject to our Privacy Policy, we may have the right to use your username, image when available, geolocalization (country level) and any other available information.

Goodiebox prohibits anyone from publishing inappropriate content and prevents from adding a review, comment, or any content, either via the member account or on its online platforms, which may include:

• defamous, abusing, harassing, stalking, threatening content, or that otherwise violates the legal right (such as rights of privacy and publicity) of others;
• obscenities, discriminatory language or other language not suitable for a public forum;
• advertisement, “spam” content, or references to other products, offers or websites;
• email addresses, URLs, phone numbers, mail addresses or any other types of contact information from others or from yourself;
• unduly critical or spiteful comments of other content posted on the page or its authors;
• files that contain software or other materials protected by intellectual property laws (or by rights of privacy and publicity) unless you own or control such rights, or have expressly received all necessary consents to do so; or,
• files or contents that contain viruses, corrupted files, or any other similar softwares or programs that may damage the operation of another device.

 

1. Termination and automatic renewal of your Goodiebox Subscription

We may offer various types of subscriptions; note that each subscription is subject to automatic renewal. Once you have expressly chosen your payment method and agreed to be charged on a recurring basis the agreed subscription amount, Goodiebox will charge you upon your applicable Regular Payment Schedule fee and without further authorization from you. Then, depending on your subscription, the condition to cancel your agreement with us may vary.

Subscription box with no minimum commitment

When you subscribe with no minimum commitment, we will charge you an initial payment and then a recurring payment at the agreed subscription rate and upon the Regular Payment Schedule fee. Automatic renewal: This type of subscription will continue until you or we decide to cancel it, at any time, and without any reason (as per the condition explained in detail below). Then, you will not pay for the next box.

Subscription box with a minimum commitment

Depending on the available offers, you may be able to purchase subscriptions with a minimum commitment; for example, 3, 6 of 12 months. In these cases, you understand and agree that such a subscription has an initial and recurring payment, and you are responsible for all recurring payments before the agreement between us ends (after the commitment period is over and if you have requested for such a cancellation before it is renewed). Automatic renewal: at the end of the commitment period, your subscription will be automatically renewed for the same period, unless you cancelled it beforehand; at any time during your subscription and at least fourteen (14) days before the end of the commitment period. Kindly note that cancelling the auto-renewal will not affect the current subscription which will remain active until the end of the term. You acknowledge and agree that you are responsible for modifying your payment method during the commitment period if necessary (e.g., in case of expiration date of your payment card or for any other failing capture reason).

Gift cards subscription

We may offer gift cards to redeem a certain number of boxes or to order a product at a certain value (depending on the available offers). Once redeemed, the gift card shall be used in full and there is no possibility to pause and resume. Automatic renewal: gift cards are paid upfront, and after their expiration, they automatically renew. The person who has received the card will have to create a member account to enter the gift card details and redeem it. A payment method might be asked during the account creation but, of course, should this new member redeeming the card not want to renew the subscription, they can cancel it at any time during the subscription period and no later than fourteen (14) days before the end of the term.

Pausing your subscription instead

If you cancel your Subscription and do not have any subscription associated to your member account anymore, all your outstanding Goodiepoints (if any) will expire, together with the opportunity to use the benefits such as, but not limited to, discounts and promotions (e.g., saving up to 70% on beauty every month, accessing  the Limited Editions earlier, accessing the Crush Box at a member price, etc.) Members are free to pause their subscription box with no minimum commitment for a period of 1 or 2 months, at any time. If you do so, you will not be charged for any payments which would otherwise fall due during this period, and you will not receive any boxes which would otherwise follow those payments. Your subscription will automatically resume at the expiry of that 1 or 2 month period. A pause does not alter the dates on which Regular Payment Schedule is due.

CANCELLATION POLICY

Directly through your account: Either cancelling or pausing a subscription can be done via the following link: Pausing/Cancellation Link

By email: otherwise, you can send an email to hello@goodiebox.XX and receive the steps on how to cancel by yourself, unless you explicitly ask Team Happiness to do it for you. In the later, your request must be clear and unambiguous, e.g. “Can you cancel the subscription for me?”, and then Team Happiness will process your request within five (5) working days. Be careful then because if your Regular Payment Schedule comes up within this timeframe, you may end up paying for the next box - thus, we always advise to use the link on your account or to do it well in advance.

The above channels are accepted as media for cancellation, with no further option.

PLEASE DO NOT attempt to unsubscribe by postal mail – although we will always do our best to accommodate you, please note that we do not accept cancellations by postal letters, and it is your responsibility to follow our termination policy. PLEASE ALSO NOTE- it is important to acknowledge that, even though Goodiebox agrees to handle cancellation requests made by third party service providers at its sole discretion, acting on behalf of the members and with whom Goodiebox has no partnership connection (only because it is more convenient for the members), such third-party providers must comply with these Terms, and especially this Termination section. Therefore, any cancellation submitted by postal letters will not be considered, and Goodiebox reserves the right to request a proof of power of attorney to such third-party to ensure the cancellation is truly requested by the member. Goodiebox cannot be held liable for a misunderstanding between the member and the third-party service provider and, thus, encourage any member to preferably use the cancellation link or to email our customer support (Team Happiness) directly. Same goes for a cancellation requested by a third person on behalf of the member. Goodiebox will immediately cancel the subscription if requested by a parent of a child who is under 18, by the owner of the bank account from which the Regular Payment Fee is withdrawn, or by any appointed administrator. Should you fall into another category, please contact our customer support (Team Happiness) and they will guide you. 

 

1. Right of withdrawal

Right of revocation: You have a right to withdraw for fourteen (14) days from:

- the day you have received your first box (in case you have  subscribed to a Subscription plan), or

- the day you have received the purchased Product from our Webshop, or

- the day you have paid for the gift card and as long as it was not redeemed within this withdrawal period.

To exercise such a right, you must inform Goodiebox by email at hello@goodiebox.XX by means of a clear statement (you can use the attached model cancellation form, which is not mandatory). In order to comply with the withdrawal period, it is necessary that you send such a notification before the expiry of the withdrawal period.

Consequences of cancellation: If the contract is being cancelled, Goodiebox will refund the payments relating to the purchased Product (minus any additional shipping costs resulting from a different choice of delivery method, i.e., more expensive than the one offered by Goodiebox), without delay, and at the latest within fourteen (14) days from the day Goodiebox received the notification of cancellation. For the repayment, Goodiebox will use the same means of payment used for the original transaction, unless expressly agreed otherwise, and no fees shall apply for such a repayment.

Goodiebox may refuse to repay until reception of the goods, or until proof that the goods have been returned is provided. In any case, you are required to reach out to our customer support and will be provided with a return label (or any other available means) to send back the goods without any delay, and in any event no later than fourteen (14) days from the day of notification of cancellation. Direct costs for returning the Products might be handled by the member/customer and, in the event you do not need us to provide you with a return label, you should still contact us in order to track the returned Product. No cancellation will be deemed valid if the product is lost due to a lack of process from your side

END OF RIGHT OF WITHDRAWAL

Model of cancellation form (optional): if you decide to cancel the contract, you can fill out this form and send it back by email at hello@goodiebox.XX

I/we* hereby revoke the contract concluded by me/us* for:

The purchase of the following goods*:

The provision of the following service*:

Ordered on*/received on*:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) only if notice is given on paper:

Date:

*Please delete where inapplicable.

 

1. Return policy

If you return a Product to Goodiebox after you have exercised your right to withdraw, you will be refunded the amount paid for such a Product immediately, and not later than fourteen (14) days from the date on which we have received the Product back. As mentioned above, you might bear the costs of sending back the Product.

If you return a Product for another valid reason (e.g., if you believe that the Product is defective), we will examine the returned Product, and notify you (by email or any other available means), within a reasonable period of time, with the details of your repayment. Usually, we will issue a refund as soon as possible and not later than fourteen (14) days from the date on which we were informed that your purchase must be canceled, including all shipping costs and reasonable costs that you incurred in returning the Product to us.

In any case, to be eligible for this return policy and get a chance to be refunded, you shall absolutely contact our Team Happiness at hello@goodiebox.XX, and follow the steps as indicated. No refund will be possible if you did not follow our process and that we cannot check the status of the returned product. Furthermore, you will not be able to claim a lost item to charge the payment back to your bank account if you did not claim that the product was lost on our end before. This means that any unfair chargeback might be followed by an action in recovery, from us directly or via a debt collection agency).

1. Responsibility, liability, indemnification, force majeure event

Member account blocking - in the event of non-compliance with these Terms, default in payment of an order, incorrect information when creating an account, or possible damage contrary to the interests of Goodiebox, we reserve the right to block access to the Website and the services offered or, depending on the severity of the offense, to cancel your Subscription and member account, without claims for damages being asserted. We also reserve the right to refrain from entering into an agreement with any individual who has already violated the above-mentioned regulations.

Third-party content - Goodiebox in its capacity as a third party is not liable for the content of its partners’ websites, nor for conflicts between members, customers and partners’ websites or partners’ brands. As part of initiating a check-out for a Subscription, you will be required to create a member account and provide us with certain information. It is not possible to complete an order or subscribe without creating such a member account. Therefore, we advise you to read carefully, in parallel, our Privacy Policy to fully understand how we use and process the information we collect from and about you. The information you provide must be truthful at all times.

Security and confidentiality - your password shall be kept secured, and you are responsible for the security of it. Goodiebox will not be held liable for any use or unauthorized access to your member account, or any other breach of security. You agree to notify Goodiebox immediately, or without undue delay, after you notified unauthorized access to, or the use of your member account. Goodiebox may suspend or terminate your access at any time with or without notice. Information that is used by you to log in into your member account (such as your name and password), is personal and confidential. This information can only be changed at the initiative of the member, or by Goodiebox for example if the password has been forgotten. However, you remain fully responsible for the use of your access information and must keep it secret. Any forwarding of the information cannot be blamed in any way on Goodiebox, and Goodiebox will in no way be held liable for damage caused by the disclosure of your personal and confidential information and the use of such information by a third party. 

Limitation of liability - to the maximum extent permitted by law, in no event shall Goodiebox, its parent company, subsidiaries, affiliates or any of their respective officers, directors, employees, agents, successors, subsidiaries, successors, suppliers, partners, affiliates, or any third parties providing information on the Website be liable to any user of this Website (user, customer, member), or any other person or entity for any direct, special, incidental, consequential or exemplary damages (including but not limited to, damages for loss of profits, loss of data, or loss of use) arising out of the use or inability to use the Website, whether based upon warranty, contract or negligence, even if goodiebox has been advised of, or should have known of, the possibility of such damages or losses. To the maximum extent permitted by law, in no event shall the total aggregate liability of Goodiebox, its affiliates or any of their respective officers, directors, employees, agents, successors, subsidiaries, successors, suppliers, partners, affiliates, or any third parties providing information on the Website, for any direct damages, exceed the total amount you paid to Goodiebox in connection with the event given rise to such a liability for the preceding twelve months.

Indemnification - you agree to indemnify, hold harmless, and defend Goodiebox, its parent subsidiaries, divisions and affiliates, and their respective officers, directors, employees, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defense including attorney’s fees, in any way arising from or related to your use of the Website, your violation of these Terms, defamatory or infringing content posted to the Website by you, or your violation of any law or the rights of a third party.

Force majeure - Goodiebox is not responsible for any failure to perform or delay in fulfilling any membership obligation caused by events beyond our control (“Force Majeure Event”). Force Majeure Event means any act, event, circumstance or occurrence, or any combination of such events or circumstances (or any of the consequences thereof) which renders it impossible for Goodiebox to perform all or part of its obligations under these Terms; which is unforeseeable, and beyond the reasonable control of Goodiebox - provided that Goodiebox has taken all steps which it could reasonably be expected to have taken to prevent such an act or event from occurring (or any of its consequences). Force Majeure Events may include, but are not limited to, strikes, lockouts or other professional actions; fire, floods, explosions, pandemics; wars or the engagement of hostilities, government requirements, civil disturbances or threat of terrorist attack; inability to use railways, ships, aircraft, automobiles, or other public or private transport; and inability to use public or private telecommunications networks. Our membership services are deemed to be suspended for the duration of the Force Majeure Event. Goodiebox will make all reasonable efforts to end the Force Majeure Event or to find a solution that will allow us to meet our membership obligations despite such a Force Majeure Event.

 

1.  Miscellaneous

Transfers of rights and obligations – you may not assign your rights or obligations arising from your Subscription without our prior written consent.

Choice of law and disputes - these Terms and all matters relating to the Website shall be governed and construed in accordance with the laws of Denmark. Disputes arising from these Terms and all matters relating to the Website shall be resolved by the Danish civil courts

Alternative dispute resolution - the European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/. Goodiebox does not participate in dispute settlement proceedings before a consumer arbitration board.

Provisions - if one or more provisions of these Terms is/are declared to be ineffective by a law or a legally binding court decision, the remaining provisions will remain in full force.

Fraud protection - as part of our order processing procedures, we reserve the right to refuse to process an order due to suspected fraud, unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or contact you to confirm such an order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud, unauthorized or illegal activity. We take these measures to protect our members and customers, as well as ourselves, from fraud, other unauthorized or illegal activity. Please note that when processing your personal information for this prevention of fraud, we always act in compliance with our Privacy Policy.

Waiver/remedies - the failure of Goodiebox to partially or fully exercise any of its rights, or the waiver of any breach of these Terms shall not prevent the subsequent exercise of such rights or be deemed a waiver of any subsequent breach.

Disclaimer: No Professional Advice - any information provided by us regarding the Products we offer (e.g., product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Website, and the use of our Website is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate. Any content provided by third parties, including any materials and reviews posted by members, any statement or opinions must be regarded “as is”, and they do not necessarily reflect Goodiebox opinion or advice. We shall never be held responsible, or liable to you or any third party, for the content or accuracy of any material provided by any third parties. It is intended that Goodiebox does its best effort to monitor such content. Goodiebox does not represent or warrant that the ingredients, allergen and other product information on the Website is accurate or complete since this information is provided by the product manufacturers or suppliers and, on occasions, manufacturers may modify their products. Accordingly, we recommend that you do not rely solely on the information as presented on our Website, but that you consult the products label or contact the manufacturer directly should you have any specific allergic concern or question about a product.

Email addresses per market are different, so this needs to be filled in by TH when it's ready for review/translation.

@TH: please add the phone number for your country