Comme Deux FAQ
Find the answers to the most frequently asked questions here.
DOES COMME DEUX SHIP TO MY COUNTRY?
️We ship to Denmark, Sweden, Norway, Finland, The Netherlands, Belgium, Austria, Germany, Italy, France and Poland.
HOW MUCH DOES SHIPPING COST?
If your order is less DKK 299,00, EUR 40,00, SEK 440, 00, NOK 420, the cost of shipping will depend on your shipping location.
Shipping to Denmark: DKK 39,00 DKK
Shipping to Sweden: SEK 55,00
Shipping to Norway: NOK 50,00
Shipping to rest of Europe: EUR 7.50
HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?
️Your order should be with you in 5-7 business days. If you’re still waiting, send us an email with your order number at firstname.lastname@example.org and we’ll help you immediately.
HOW CAN I TRACK MY ORDER?
Once your order has been sent, you will receive a confirmation email with your tracking link. If you still haven’t received it, send us an email with your order number at email@example.com and we’ll make sure to help you.
CAN I SHOP IN MY LOCAL CURRENCY?
The currency depends on the location you shop from.
I PLACED AN ORDER, BUT I DID NOT GET AN ORDER CONFIRMATION.
️If you have already checked your spam folder, then send us an email at firstname.lastname@example.org and we’ll help you immediately.
WHAT IS YOUR RETURN POLICY?
️It’s simple. If you don’t like something, you can return it for free. We’ll give you a full refund as part of our Full Satisfaction Money Back Guarantee program. See more information about the program (Insert link to FSMBF). If you want to return something from your order, simply send us an email at email@example.com and we’ll be happy to help you.
MY ORDER ARRIVED BROKEN, INCOMPLETE OR DAMAGED.
If your new Comme Deux order arrives already broken or incomplete, simply snap a photo and send us an email at firstname.lastname@example.org. We’ll be happy to help you from here.
About Comme Deux Products
DOES COMME DEUX TEST ITS PRODUCTS ON ANIMALS?
Absolutely not. First, because we don’t believe in that. Second, because we follow a strict EU regulation which bans animal testing for cosmetic products.
ARE COMME DEUX PRODUCTS VEGAN?
️Yes - all Comme Deux products are vegan.
WHERE ARE COMME DEUX PRODUCTS MADE?
We make our products in the best factories in the EU, mostly in Italy.
DOES COMME DEUX USE PARABENS?
️No we don’t! There are so many great alternatives to keeping our products well preserved.
DO COMME DEUX PRODUCTS CONTAIN PERFUME?
️No. Our skincare and makeup products are all perfume-free.
DOES COMME DEUX USE NATURAL INGREDIENTS?
️Yes, we do! Mother Nature is actually our greatest inspiration and whenever possible or when it makes best sense we use natural ingredients.
I HAVE SENSITIVE SKIN, CAN I USE COMME DEUX?
It is not possible to give any guarantees for not reacting, and it’s always a good idea to patch test a cosmetic product before using it.
It has nothing to do with the quality of the product. It’s the same with food! An orange does not contain preservatives, dyes or any perfumes that can trigger an allergic reaction, but still some persons can get negative/allergic reactions. Nothing is wrong with the orange – it’s an intolerance of the person for a given element in the orange. That said, all of our products are all perfume-free, gently formulated with a focus on non-irritants. And remember: we trust in you like you trust in us. So if it doesn’t work out, we’ll give you a full refund under our Full Satisfaction Money Back Guarantee program. See more information here.
ARE COMME DEUX PRODUCTS ALLERGY-FRIENDLY?
️Perfume is one of the biggest triggers to allergy! All Comme Deux products are perfume-free and gently formulated and we go to great lengths to use non-irritating ingredients. But, with the human body and skin there are never any guarantees that a product will not cause a reaction. Before using a new product, we would recommend that you patch test it first, to test for skin reactions. And remember: we trust in you like you trust in us. So if it doesn’t work out, we’ll give you a full refund under our Full Satisfaction Money Back Guarantee program. See more information here.
Get in touch
HOW CAN I CONTACT YOU?
️For all inquiries, send us an email at email@example.com, or message us on Instagram or Facebook. We’ll get back to you as soon as possible.